Address consists of the following fields:
- Apartment/unit number (not mandatory),
- Street number,
- Street name,
- City,
- Province,
- Postal code.
When address needs to be shown in one field, it is shown according to the Canada Post’s standards.
Address information is mainly useful for managing patients' data base. For billing purposes, it is only essential for MSP billing for Hard Opt Out practitioners and those Soft Opt Out RMTs who have not signed an agreement with Teleplan (example, Direct Bank Deposit Agreement).
For Hard Opt Out practitioners, Teleplan sends remittance to their patients. Addresses of the patients are submitted by Claim Manager MT according to their records in the Patients Details screen.
For Soft Opt Out practitioners, Teleplan sends remittance to the practitioner according to the terms in the agreement between Teleplan and the practitioner. If there is no agreement in place, Teleplan refers to the address submitted by Claim Manager MT.
What address is submitted by Claim Manager MT for Soft Opt Out practitioners?
It depends on the Payee Number, indicated on the Teleplan Setup screen.
If Payee Number is set up as Personal Billing Number, then Claim Manager MT sends practitioner's billing number and address indicated on the User Details and Contact Info tabs on the User Setup screen.
If Payee Number is set up as Clinic Billing Number, then Claim Manager MT sends clinic billing number and address indicated on the Clinic Information screen.
For Opt In practitioners, Teleplan sends remittance to the practitioner according to the term in the agreement between Teleplan and the practitioner. No address information is sent by Claim Manager MT when claims are submitted.
For WorkSafeBC biling no address is requested by WorkSafeBC regardless of enrolment status of the RMT. Teleplan sends remittance to the practitioner according to the terms in the agreement between Teleplan and the practitioner.
Billing number is the five-digit number that is normally appears on your bills. Billing number can identify either a solo practitioner (personal billing number) or a group of them such as clinic or hospital (see Clinic Billing Number).
For the purposes of claim submission, billing number is sometimes called practitioner number and payee number.
Billing number is called
- a practitioner number, when it identifies the practitioner rendering the service,
- a payee number, when it identifies the person or group to which payment to be made.
For practitioners who receive reimbursement themselves, the practitioner and payee numbers are the same. However, they differ in cases where a practitioner designates another practitioner or a group, such as a clinic or hospital, to receive that practitioner's MSP fee-for-service payments.
Note that all claims submitted to MSP must include the practitioner number of the therapist who performed the service; therefore, a practitioner cannot bill under another practitioner's number. The practitioner whose number appears on the MSP claim assumes full responsibility for the service provided.
To set up your payee numbers, see Setup your Payee Number and Billing Address.
Bottom Status Bar is the very bottom line of an active window. It usually contains the description of a currently active field.
For example, in the above form, the bottom status bar describes the currently active field ‘First Name’ and reads ‘Please enter first name as it appears on bills.’
After the user moves to another field, the content of the status bar changes.
In order to receive benefits for a work-related injury worker must start a claim with WorkSafeBC (the Workers' Compensation Board).
To initiate a claim worker must report injury or work-developed decease to the employer, doctor, and WorkSafeBC. If there is enough information for a WorkSafeBC representative to accept the claim, WorkSafeBC will assign a claim number to the incident.
Claim history shows the history of patient’s claims: WCB Claim Number, Injury Date, and Date of Last Service. If it is empty, no claims have been filled yet.
Claim Manager MT Login name and password ensures the privacy of your access to Claim Manager MT. You need to choose you individual login name and password but they cannot be shorter than 4 symbols. It is recommended that login name and password be changed regularly.
Your login name and password will be requested every time you are running the program.
Please do not confuse Claim Manager Login name and password with Teleplan Login Name and Password.
If you work solo and do not have a clinic, Clinic Address is identical to your personal address. Otherwise, it contains the address of your clinic.
This field is filled out automatically according the data on the Getting Started screen. You can change this information any time. For more details, see Change Clinic Info.
Note that so far Clinic Address field is for your reference only and is not available for submitting to MSP Teleplan yet because it is not provided for in Teleplan electronic protocol. However, we recommend that you keep this information up-dated so that it can be adequately reflected should any changes in protocol occur.
For more info, see Address.
Fill out this field, if you work with a group of other practitioners such as a clinic or hospital that obtained its individual billing number. Then, you can designate that group to receive your MSP fee-for-service payments.
If you work solo, this field will be filled out automatically with your personal Billing Number.
To change Clinic Billing Number, see Change Clinic Info.
Please, fill out this field carefully because it is submitted to WCB with every invoice.
Fill out this field, if you work with a group of other practitioners such as a clinic or hospital that obtained its individual billing number. Then, you can designate that group to receive your MSP fee-for-service payments.
If you work solo and do not have a clinic, Clinic Name will be filled out automatically with N/A.
To change Clinic Name, see Change Clinic Info.
Note that so far Clinic Name field is for your reference only and is not available for submitting to MSP Teleplan yet because it is not provided for in Teleplan electronic protocol. However, we recommend that you keep this information up-dated so that it can be adequately reflected should any changes in protocol occur.
Contact Information describes a patient and contains the following data: Name, Birthday, Gender, PHN, Address, and Phone Number.
If you open an existing patient’s Contact Information screen, it will reveal current data on the patient. If you open a new screen, it will be empty. For more information, see Patient Details screen.
Contact Info is not available for editing on Claim Record screen unless you clear “Lock Contact Info” check box.
Data Centre Number is a unique identifier of a registered user of MSP Teleplan, and it consists of 5 characters – T letter and four digits. This number along with the Teleplan Login Name and Password is assigned by MSP Teleplan Support Centre to the person or group identified by mailing address. This could be a practitioner’s office, service bureau, lab, hospital, or clinic.
Each installation of Claim Manager MT is designed to support only one Data Centre Number.
For more info on how to obtain Data Centre Number, see How to register with MSP Teleplan.
Sharing Data Centre Number is convenient for therapists who
- use the same computer, or
- treat the same patients, or
- want to see cumulative statistics, or
- want to submit cumulative claims.
Note, that cumulative claims consist of individual invoices and do not prevent therapists from receiving individual reimbursement. Sharing Data Centre Number just saves your valuable time that otherwise would have been spent on entering identical information on the same clients into several separately installed version of the program.
Practitioners with shared Data Centre Number are still assigned individual Teleplan User Names and Passwords.
If several therapists want to share the same Data Centre Number, they should wait until one of them receives it first. After the number is obtained, it should be indicated on the application forms of others therapists. For more info, see How to fill out an Application for Teleplan Service Form.
If you share DCN with other therapists, you must use the same software because WCB expect consequent sequence of invoice number from your group.
The date format is the format of entering and recognizing a date in a text field. For example, for the date format dd/mm/yyyy, 010389 will be recognized as 01/03/1989.
The default date format is dd/mm/yyyy. For the convince of the user, the current date format is always displayed near date fields, for example
.
For more details on how to change date format see How to Manage User Preferences
Relevant topics
Indicate the specific date(s) massage therapy service was provided to the injured worker.
Description is a field for entering details regarding a particular treating session. This field is available for editing on Invoice screen.
Enrolment status is the practitioner's enrollment status with MSP Teleplan. It can be soft opt out, hard opt out, or opt in.
Make shure to set up your enrolment status correctly because it affects address info sent along with your claims. For more info about the relationship between enrolment status and address info, see address. If you are not sure about your enrolment status, contact MSP Teleplan.
Fee amount is the amount charged by a treating therapist for his or her services.
Fee Item Code contains prices for services covered by WCB.
It is the date when the WCB related injury occurred. In the case of occupational diseases, this is the date when medical attention was first sought. You may wish to check this date by accessing Online Claim Status on WCB Web site.
An invoice is a record related to a specific treating session of a WCB patient. Each invoice belongs to a certain claim. An invoice contains information about treating therapist, date of service, fee code and amount covered by WCB as well as amount charged.
An invoice is submitted to WCB along with the information about the related claim.
For more info, see Status of invoice
Invoice Number is a unique number assigned to each invoice created in the Claim Manager MT automatically starting from 1. This number is used for internal purposes and is sent to WCB under the name of ‘Office Folio Number’. In combination with the Sequence Number, Invoice Number can be used to identify submitted records.
MSP Claim Number is a unique number assigned to each MSP claim automatically starting from 1.
Usually, field ‘Name’ consists of three text fields: first name, middle name initial, and last name. Fields ‘First Name’ and ‘Last Name’ are mandatory. ‘Middle Name Initial’ is optional.
If you need to enter several first names, you can do it in the ‘First name’ field. ‘Middle Name Initial’ field accepts only the first character of a middle name.
In some reports, journal for example, names for existing patients and practitioners are displayed in one text field. In this case, last name is shown first and separated from the first names by a coma.
Remember that, therapists’ names must be spelled as you want them to appear on your claims and bills and patients’ names must be spelled according to the spelling on their B.C. Care Cards.
Service Unit is 15 minutes of treatment. The number of service units are only required for Home Visits (item 19163) and CNS Disorders or Exceptional Treatment Visits (as directed by WCB) (item 19165).
Office folio Number is another name for Invoice Number.
This software is designed only for patients who have WCB claim papers.
Payee number is the billing number of a therapist or a group of therapists such as clinic or hospital who are designated as the receiver of the MSP fee-for-service payments.
For more info see
Set up your Payee Number and Billing Address
Personal address of a therapist is his or her address according to Teleplan Service Application Form.
Note that so far Personal Address field is for your reference only and is not available for submitting to MSP Teleplan yet because it is not provided for in Teleplan electronic protocol. However, we recommend that you keep this information up-dated so that it can be adequately reflected should any changes in protocol occur.
For more info, see Address.
PHN is a personal health number shown on BC CareCard. It identifies a patient and his or her Contact info.
When you enter PHN number the program searches it in your database.
If PHN is found, all the Contact Info fills out automatically, and you become aware that that patient is not new to your system. You have three options from this point:
- If you found what you needed, proceed with that as you would do with an existing patient (see Edit Contact Info)
- If it was a wrong PHN, click Cancel and start again,
- If you realized that a PHN for an existing record was entered erroneously and needs to be corrected, go back to the PHN field and make all the necessary corrections. See How to Edit PHN for more details.
If PHN is not found, no Contact Info is revealed because there is no such a patient in your database. You can freely fill out and edit all the Contact Info fields until you save the record. After a new PHN and Contact Info are saved, that patient is no longer new and should be treated accordingly (see Edit Contact Info for more details).
Special attention should be paid when editing PHN for an existing patient because it is unique number that identifies that patient for your system and for WCB. However, the change of PHN may be required if it was typed in erroneously, and therefore is rejected by WCB.
To edit an existing PHN, move to PHN field and type in corrections. After you press tab key, you will see the following dialog box:
Click No if you edited the number by mistake.
Click Yes if you want to correct the erroneous PHN number.
Note that you cannot assign a PHN number that already belongs to another patient.
In addition, you cannot edit a PHN for a client who has any submitted or accepted invoices. For submitted invoice, PHN will be locked temporarily until the invoice is processed. For accepted invoices, PHN will be locked permanently.
After you created a new patient, you may want to go back to PHN field number and correct it. Until you save new Contact Info, you patient is considered to be new and you can edit PHN number freely. However, if you erroneously type in the PHN that already exists in your data base, all the Contact Info you typed in for a new patient will be lost and the existing patient’s info will appear on the screen.
Phone number holds no more than 10 symbols that are a combination of figures, ‘-‘ and ‘()’. If you enter
- seven figures, they will be divided with dash and parenthesis automatically,
- ten figures, they will be accepted but will not be divided,
- more than 10 figures, they will be shown in read as not complying with requirements.
Normally, phone number is not a mandatory field
Practitioner number is the personal billing number of a therapist who performed a treatment. For more details, see Billing Number.
Registration Key is a 20-character unique identifier issued upon the registration with TripleTee.com. Use this number when you run Claim Manager MT for the very first time.
For the purposes of claim submission, an invoice can have one of the following statuses:
- outstanding – has not been submitted to Teleplan yet,
- in process/submitted – has been submitted, no reply yet,
- accepted – has been accepted by WCB,
- declined – has not been accepted by WCB.
You can only edit outstanding and declined invoices.
A set of invoices for services provided under WCB claims can be combined into a single file called submission file. Its format must strictly follow in-bound record specifications of MSP Teleplan. A submission file can contain either information about services provided for a single claim or records related to different claims. Claim Manager MT prepares the submission file to sent a set of invoices to WCB via MSP Teleplan
Each record in submission file has unique sequence number assigned by the program. All records must be submitted to MSP only on sequence because, otherwise, MSP Teleplan system rejects submission. Claim Manager MT ensures sequential record numbering for users following the approved submission procedures.
Sequence number can be used for record identification purposes if you discover an incorrect submission or want to clarify with Teleplan Support Centre reasons for claim rejection.
Submission date is the date on which you submitted invoices to Teleplan. Namely, it is the date when you clicked Submit button on the Invoices Journal screen.
If you submitted invoices after 7 p.m, they are considered submitted on the next day.
Teleplan is a web-based telecommunication system operating through an encrypted Internet connection and providing electronic communication between MSP and practitioners. It allows practitioners to securely submit claims, notes and eligibility requests and to receive payment statements, rejected claims and patient eligibility data.
Because MSP acts as an official claim processing agent for WCB, all WCB electronic claims must go through MSP Teleplan system.
For detailed information about Teleplan, please refer to BC Ministry of Health Services http://www.healthservices.gov.bc.ca/msp/infoprac/teleplan.html
To log in to Teleplan, please go to
Note that to login to Teleplan you need obtain your Teleplan Login Name and password first. For more info, see How to register with MSP Teleplan
If you have any questions regarding your application process, contact Teleplan Support Centre.
Teleplan Login name and password ensures the privacy of your access to MSP Teleplan system. They are assigned by Teleplan Support Centre. For more info, see How to register with MSP Teleplan.
Note that your Teleplan password expires every 42 days and you will be prompted to change it. For more info on how to change your Teleplan password automatically, see Teleplan Setup screen.
Depending on your status with MSP, there is a choice of two forms to apply for Teleplan service.
Application for Teleplan Service - Opted-in
https://www.healthservices.gov.bc.ca/exforms/mspprac/H2820.pdf
Application for Teleplan Service - Opted-out
https://www.healthservices.gov.bc.ca/exforms/mspprac/H2771.pdf
Please print out the needed form and fill in the information by hand.
Teleplan Support Centre handles questions about Teleplan, the Claims Processing System and Teleplan Specifications. Use this toll-free service to reach the Teleplan Support Centre including liaison with software vendors and assistance with technical problems.
Victoria: 250-952-2668
Other areas of B.C. (toll-free): 1-800-663-7206
Fax 250 952-3101
Medical Services Plan
PO Box 9480 Stn Prov Govt
Victoria, B.C. V8W 9E7
For more updated contact info, see
http://www.healthservices.gov.bc.ca/msp/infoprac/contacts.html#tele
Treating therapist is a therapist who performed a particular treating session. If a patient saw different therapist on a different sessions, each invoice must be recorded with the name of the therapist who treated the patient that day.
describes an injury and treatment of a certain claim. It includes the following fields: Area of Injury, Nature of Injury, Area of Treatment, Diagnostic Code, and Anatomic Code.
The Workers’ Compensation Board of British Columbia (WCB) assigns 8-digit Claim Number to the specific worker’s injury. Claim Number can contain a two-letter claim prefix which should not be entered into the program. For example, for the claim number BB99999999, only 99999999 should be entered into the program.
After you enter WCB Claim Number, the program searches that number in your database.
If WCB Claim Number is found, the Injury Date, Contact Info and Treatment info fill out automatically, and you become aware that that claim in not new to your system. You have three options from this point:
- If you found what you needed, proceed with that as you would do with an existing claim (see Edit a Claim),
- If it was a wrong Claim Number, click Cancel and start again,
- If you realized that an existing claim’s number was wrong and you want to correct it, go back to the Claim Number field and make the necessary corrections. See Edit WCB Claim Number in an Existing Claim for more details.
If WCB Claim in not found, no info is revealed because there is no such a claim in your database. You can freely fill out and edit all the fields until you save the record. After a new Claim Record is saved, it is considered to become an existing claim and should be treated accordingly (see Edit a Claim) for more details)
Special attention should be paid when editing WCB Claim Number in an existing claim because it is a unique number that identifies that claim and all the related invoices. However, the change of existing WCB Claim Number might be required if it was typed in erroneously and therefore is rejected by WCB.
To edit an existing WCB Claim Number, move to WCB Claim Number field and type in corrections. After you press tab key, you will see the following dialog box:
Click ‘No’ if you edited the number by mistake.
Click ‘Yes’ if you want to correct the erroneous claim number.
Note that you cannot assign a claim number that already belongs to another claim.
In addition, you cannot edit a WCB Claim Number if it has any submitted or accepted invoices. For submitted invoices, a Claim Number will be locked temporarily until the invoice is processed. For accepted invoices, Claim Number will be locked permanently.
After you created a new claim, you may want to go back to WCB Claim Number field and correct it. Until you save the claim, your claim is considered to be new and you can edit WCB Claim Number freely. However, if you erroneously type in the claim number that already exists in your data base, all the data of your newly created claim will be lost and the existing claim info will appear on the screen.